Please direct any questions about ordering with Mon Coeur Gallery or questions pertaining to your existing
order to orders@MonCoeurNewOrleans.com
or call 504-899-0064. We want you to love your new jewelry!
We accept Master Card, Visa, American Express,
- Purchases are shipped within 2 days of receipt,
based on item availability.
- Because Mon Coeur specializes in hand-made, limited
edition artisan and designer jewelry some pieces may
require 4 to 6 weeks for delivery.
- You will be informed of availability at the time
of your purchase.
SHIPPING & HANDLING
- All orders are shipped via insured US Priority
or US Express Mail.
- Shipping times exclude Sundays and holidays.
- Shipping prices are subject to change.
- Sales tax is not added unless we are shipping within
Louisiana (4%) or Orleans Parish (9%).
- All shipments will require a signature upon delivery.
USPS Priority Mail ..................$10
USPS Express Mail ................$20 ..................1-2
Purchases from our inventory may be exchanged within
30 days of the date of purchase either for another piece
of jewelry or for store credit, providing you have your
sales or gift receipt.
We do not give refunds.
Special and Custom Orders are final
sales and cannot be returned or exchanged.
Please send all returns to:
3952 Magazine Street
New Orleans, LA 70115
Please be sure to fully insure the package.
SPECIAL AND CUSTOM ORDERS
- Featured jewelry that is out of stock may be ordered
and is considered a Special Order.
- Featured jewelry designs altered for specific client
requests (other than ring size and chain length) are
considered Custom Orders.
- All Special and Custom Orders must be paid in full
before the order is processed.
- Complimentary adjustments and ring sizing must be
made within 30 days of purchase, providing the piece
is in new condition.
- Not all adjustments are complimentary.
- Prices are subject to change without notice.
- As all gemstones are unique, colors may vary. Inclusions
are not flaws.
- They give your gemstone character & show that
it is authentic.
- As all pieces are handmade, execution may vary.
- This indicates that your jewelry was made but an
artist, not a machine.
Mon Coeur's Gift Certificates are available in the amount
you choose and are not taxed. As our Gift Certificates
are wrapped in Mon Coeur's white gift box and hand tied
with satin ribbon, they are shipped via USPS. Shipping
charges will be applied.
The sizing of rings is often a tricky process. Many
factors including air travel, spicy foods, alcohol and
hot weather can dramatically influence finger size.
Mon Coeur guarantees that rings will be the size ordered;
however, we cannot guarantee the size of your finger.
If you believe that your hand may be swollen, we strongly
suggest a ring ordered not be processed until an accurate
size is determined, either by a visit to Mon Coeur,
by a reputable jeweler in your home city or by using
a ring gauge which we can provide.
The first time we adjust the size of a ring the service
is complimentary, providing the piece is in new condition
and within 30 days of purchase.
If the ring size must be adjusted again, or if it is
the first time we adjust the size of a ring that was
especially made for you, the following charges apply.
Please note that tax or shipping fees may be applied
as well. Ring sizing prices are subject to change.
Size Adjustment Prices
|Up to $150 in value...............
|$151-$500 in value...............
|$501-$900 in value...............
|$901-$1500 in value.............
|$1501 in value and over........
||3% of value of ring